Frequently Asked Questions
Simply browse our website, add your favourite products to the cart, and proceed to checkout using your preferred payment method
Yes, but only within 1–2 hours of placing it. Please email us or message as soon as possible.
If it’s listed on the site, it’s available to order. In rare cases of stock issues, we’ll inform you and issue a refund if needed.
If your order hasn’t been processed yet, yes. Contact us as soon as possible with your updated address.
You can email us at sum777@gmail.com, we’re available every day.
You’ll receive a tracking link by email once your order has been shipped.
If your package is delayed, lost, or shows delivered but not received, contact us and we’ll resolve it promptly.
Some countries may charge customs duties. These are the buyer’s responsibility and vary by location.
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We accept all major debit/credit cards and secure online payment methods.
Absolutely. All transactions are encrypted through secure payment gateways. We never store your card information.
Currently, we do not offer COD. All orders must be prepaid at checkout.
No. Personal care items, clearance goods, and customized orders are non-returnable due to hygiene and supplier policy.
Once your return is received and approved, we’ll process the refund within 5–10 business days to your original payment method.